Customer experience or CX is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table.

Source: Use Customer Experience to Increase Profits | Independent Retailer

Customer experience or CX is not just a buzzword. It’s an approach that can win new customers, slash churn, and turn customers into evangelists. If your company isn’t utilizing the customer experience perspective, you’re leaving profits on the table.

Source: Use Customer Experience to Increase Profits | Independent Retailer